How can we help?

Use guides to get started or contact the help desk for billing queries.

Knowledge base

Loaded with 170+ articles to help you get the most out of GameServerApp.

Talk to a human

Sometimes you just want to talk to a human, we get that. Check out the options below.
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Community Discord

General questions and troubleshooting.
Avg. response time: 30 mins


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Email

Use for sensitive information or billing.
Avg. response time: 8 hours


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Frequently asked questions

Where can I find my active subscriptions?

You can find all active subscriptions on the subscription overview page, located under "Account" in the sidebar menu.

What is your trial & refund policy?

Check out our trial & refund policy article as well as the Terms and Conditions for more information.

I ordered the wrong subscription, what should I do?

In most cases you can simply swap the subscription for something else. This can be done via the dashboard.

My game server stopped working after X, now what?

Usually things break after changes were made, this includes updates. Check out the Game server not starting / Game server crashing article in our help desk to fix the issue.

Can you help me fix my game server?

We setup a special section to help you fix the most common issues with game servers. These guides help you solve 99% of the issues.

Have more questions? Talk to us on Discord

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