How can we help?

Use guides to get started, chat on discord, or contact the help desk for billing queries.

Knowledge base

Loaded with 170+ articles to help you get the most out of GameServerApp.

Talk to a human

Sometimes you want to talk to a human, and we get that. Check out the options below.
Please help us avoid wasting precious time: search first.

Community Discord

General questions and troubleshooting.
Avg. response time: 30 mins


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Email

Use for sensitive information or billing.
Avg. response time: 8 hours


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Frequently asked questions

Where can I find my active subscriptions?

All active subscriptions are on the subscription overview page, located under "Account" in the sidebar menu.

What is your trial & refund policy?

Check out our trial & refund policy article and the Terms and Conditions for more information.

I ordered the wrong subscription; what should I do?

In most cases, you can swap the subscription for something else. You can do this on the dashboard.

My game server stopped working after X; now what?

Usually, things break after something is changed. That includes updates. Check out the Game server not starting / Game server crashing article in our help desk to fix the issue.

Can you help me fix my game server?

We set up a special section to help you fix the most common issues with game servers. These guides help you solve 99% of the problems.

More questions? We're on Discord »

Boost your community

We prepared a dashboard with demo data for you to poke around with, including a live demo game server to test all features for free.

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