GameserverApp.com provides the gameserver tools people need to build their community and manage their gameservers. Build with years of gameserver experience to provide our customers with the best software and hardware available.
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I like talking to customers directly, to better understand what they need. This helps me improve existing tools and come up with new features. As a small company it is much easier to rapidly develop and improve.
Being able to fix issues myself minimises miscommunication and guarantees every helpdesk ticket is replied by someone who knows their stuff. And that makes customers happy!
I am sure some will say hosting companies should have a big helpdesk team, but I disagree. I think the size of a company’s helpdesk is just a reflection of how user-friendly the product is. If you need a lot of staff to explain things over and over, then maybe your product could use some tweaks.
Please share your feedback, good or bad, because there is always room for improvement!